Montage of CITE TSG training environments: an instructor teaching a classroom of uniformed personnel beside a blank presentation screen, emergency management staff reviewing plans around a table, technicians practicing detection and monitoring procedures, and a safety briefing beside staged equipment.

Government • Public Safety • Critical Infrastructure

Building Capability.
Strengthening Readiness.

Supporting government and critical infrastructure organizations with qualified instruction, technical expertise, exercises, and mission support.

About CITE

Professional training and readiness support for complex operational environments.

CITE Training & Support Group delivers professional training, readiness solutions, and technical support that help organizations prepare for complex emergencies and high-risk operational environments.

We specialize in capability development, instructional excellence, operational exercises, and mission-focused support across emergency management, hazardous materials, transportation safety, and preparedness programs.

The name reflects how we work. CITE stands for the four disciplines behind every engagement.

  1. Capability

    Assessing where an organization stands and building the competencies it is missing.

  2. Instruction

    Qualified instructors delivering standards-based content built for adult learners.

  3. Training

    Structured programs that move teams from classroom understanding to applied skill.

  4. Exercises

    Designed, controlled, and evaluated events that test readiness under realistic conditions.

Leadership

Who leads the work

CITE TSG is led by practitioners who have worked in the environments our clients operate in.

Eric Fikes

Founder & Managing Director

Retired U.S. Army · 20 Years of Service

contact@citetsg.com

A retired United States Army soldier, Eric Fikes brings twenty years of military service to CITE TSG, along with a civilian career in emergency management and responder training. He founded the company to deliver practical, standards-based training and readiness support to organizations that carry real operational risk — work spanning hazardous materials preparedness, emergency operations center readiness, and exercise design and evaluation.

Core Practice Areas

Where our expertise is concentrated

Two practice areas, deliberately focused. We deliver what we are qualified to deliver rather than claiming breadth we cannot stand behind.

CBRN & Hazardous Materials

Instruction for organizations that handle, ship, or respond to hazardous materials, built to the NFPA competencies and OSHA requirements that define the discipline.

  • HazMat Awareness & Operations Training First responder awareness and operations level instruction for personnel who may encounter a release and must recognize it, protect themselves, and act within their level of training.
  • HazMat Transportation Training Training for personnel who offer, handle, or transport hazardous materials, addressing the federal training requirements that apply to hazmat employees.
  • Mass Casualty Decontamination Training Instruction for responders and receiving facilities that must decontaminate large numbers of people quickly, including corridor setup, patient movement, and ambulatory and non-ambulatory handling.
  • Annual HazMat Competency Verification & Refresher Yearly refresher instruction with documented competency demonstration, supporting the OSHA requirement that emergency response personnel either complete refresher training or demonstrate their competencies each year. Separate from the three-year DOT recurrent training cycle for hazmat employees.

Emergency Management

Support for the people who run the response — training them before an incident, standing beside them during one, and documenting honestly what the response showed afterward.

  • EOC Training Position-specific instruction for emergency operations center staff, so people arrive knowing the role they are filling rather than learning it during the activation.
  • EOC Staffing During Emergencies Qualified personnel who deploy into your EOC when an incident outlasts your bench, filling section and unit positions under your incident command structure.
  • Exercise Design Discussion and operations-based exercises built to test the plans and decisions that actually matter to your organization, with the control and evaluation to support them.
  • After Action Reporting Evaluation and documentation that records what the response showed and turns it into improvement actions leadership can assign and track.

Explore in Detail

Go deeper on how we work

Open any topic below to read the full detail without leaving the page.

Why CITE

A disciplined approach to building capability

01

Certified & Qualified Instructors

Instruction delivered by credentialed professionals with practical operational and emergency response backgrounds, so classroom content connects directly to how organizations actually work.

02

Mission-Focused Training

Curriculum and delivery are shaped around the mission, the hazards, and the environment an organization operates in — not a generic off-the-shelf syllabus.

03

Exercise Support

Full exercise lifecycle support — design, documentation, control, facilitation, and evaluation — producing findings leaders can act on with confidence.

04

Capability Development

We help programs mature over time — assessing gaps, strengthening plans and procedures, and building the internal expertise required to sustain readiness.

What We Deliver

Five capability areas, delivered by CITE

Organizations don’t always need another employee. Sometimes they need the capability delivered. CITE delivers it — on our contract, with our people, to a documented standard.

Instruction

Course development and classroom delivery in the disciplines we are qualified to teach, plus building your own internal instructor capacity.

  • Training Development
  • Curriculum Development
  • Train-the-Trainer Delivery
  • Instructor Support

Anchored to 29 CFR 1910.120(q)(8) · 49 CFR 172.704

Exercises

Discussion and operations-based exercises designed, controlled, and evaluated to test the plans and decisions that actually matter to your organization.

  • Exercise Planning & Design
  • Exercise Control
  • Exercise Evaluation
  • After Action Reporting

Anchored to 42 CFR 482.15(d) · HSEEP methodology

Assessments

Independent review of where an organization actually stands against the standards it is held to, and what it would take to close the gap.

  • Readiness Assessments
  • Capability Assessments
  • Continuity of Operations Review
  • Technical Consulting

Conflict of interest Assessment work may restrict CITE from competing for the follow-on it identifies under FAR Subpart 9.5. We raise this up front.

Surge & Operational Support

Qualified personnel who deploy into your operation when an incident outlasts your bench, working under your incident command structure.

  • EOC Staffing Support
  • Operational Support
  • Program Support
  • Documentation Surge

Why the need exists Documented deployability shortfall in the federal incident management workforce — GAO-25-108598.

Documentation & Technical Writing

The written record that turns a completed activity into defensible proof — plans, procedures, training records, and improvement plans your auditor and your leadership can both use.

  • Technical Writing
  • Plans & Procedures
  • Training Records & Verification
  • Improvement Plans

Anchored to 49 CFR 192.615(b) · 42 CFR 482.15(d)

Every area above is performed and managed by CITE TSG. When a requirement calls for personnel beyond our own bench, those specialists work under CITE’s contract, to CITE’s standard, with CITE accountable for the deliverable. We do not broker introductions and we do not take a placement fee.

An instructor leads a tabletop exercise briefing for professionals seated around a conference table covered with site plans, binders, and laptops.

The Professional Difference

Capability Beyond the Classroom

Readiness is not created by a certificate of completion. It is created when instruction, planning, and practice reinforce one another until an organization can perform under pressure.

Our instructors build on established standards and adapt delivery to the operational reality of each organization. Exercises are designed to test the plans and decisions that matter, and evaluation is documented so leadership can see clearly what worked and what needs attention.

From curriculum development and technical writing to exercise control and program support, CITE TSG works alongside your team — strengthening procedures, developing internal instructors, and leaving behind capability that is genuinely sustainable.

Discuss your requirements

Contracting Profile

Small business status & industry codes

Industry and service classifications for CITE TSG, with registration identifiers published here as each is issued and verified.

Application in progress

Service-Disabled Veteran-Owned Small Business

SDVOSB

CITE TSG is pursuing SDVOSB certification through the U.S. Small Business Administration. Certification status will be updated here once issued.

SBA Veteran Small Business Certification (VetCert)
Registration in progress

Federal Entity Registration

SAM.gov • UEI • CAGE

Unique Entity ID and CAGE Code will be listed in this section once registration is active in the System for Award Management.

System for Award Management (SAM.gov)

NAICS Codes

Industry classifications aligned to CITE TSG service lines.

  • 611430 Professional and Management Development Training Primary
  • 611519 Other Technical and Trade Schools
  • 611699 All Other Miscellaneous Schools and Instruction
  • 611710 Educational Support Services
  • 541611 Administrative Management and General Management Consulting Services
  • 541690 Other Scientific and Technical Consulting Services
  • 541990 All Other Professional, Scientific, and Technical Services
Look up codes at the U.S. Census Bureau NAICS reference

Product Service Codes

Federal PSC classifications matching CITE TSG service lines, drawn from the current Product and Service Code Manual.

  • U008 Education/Training — Training/Curriculum Development Primary
  • R429 Support — Professional: Emergency Response/Disaster Planning/Preparedness Support
  • U009 Education/Training — General
  • U006 Education/Training — Vocational/Technical
  • U001 Education/Training — Lectures for Training
  • R410 Support — Professional: Program Evaluation/Review/Development
  • R408 Support — Professional: Program Management/Support
  • U099 Education/Training — Other
Product and Service Code Manual at Acquisition.gov

Company Information

How to work with CITE TSG

Three routes to putting our instructors and emergency management personnel on your requirement.

Capability Statement

Company profile, core competencies, industry codes, and key personnel experience in a single document for your files.

View the capability statement

Prime Contractor Teaming

Instructor, SME, and exercise staff augmentation for contractors carrying federal, state, or local training and readiness requirements.

Partner with CITE TSG

Direct Award

State, local, tribal, and private sector organizations can contract with us directly. Federal entity registration is in progress and will be posted above once active.

Discuss a requirement

Ready to Strengthen Your Organization’s Readiness?

Tell us about your training, exercise, or program support requirements and we will follow up directly.

Contact CITE TSG

Contact

Request information

Share a few details about your organization and requirements. A member of our team will respond to discuss scope, timing, and the best path forward.

  • Training and curriculum requirements
  • Exercise design, control, and evaluation
  • Readiness assessments and program support
Point of Contact Eric Fikes Founder & Managing Director
Service Area Mid-Missouri | Serving Clients Nationwide Supporting government, public safety, critical infrastructure, and private-sector clients.

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